Returns & Exchanges


All merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know so we can assist you with a prompt refund or exchange. No sale is final unless stated as such on select items.  

Because of the nature of the product, all returns must be initiated within 3 days of receipt of the product.  This can be done by e-mailing and we will provide you with instructions for returns or call us at 1-877-600-CAST (2278).
Unfortunately, cannot accept returns on products purchased through one of CastMedic Designs retail locations, nor can products purchased at be returned at a retail location.  

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.

All returns should be sent via a prepaid, insured, traceable method to ensure a safe and documented delivery.  CastMedic Designs is not responsible for any products returned that are not delivered to the CastMedic Designs office.

Send to:

CastMedic Designs, LLC
14419 President's Landing Way
Gainesville, VA 20155  U.S.A.



We will process your exchange within 7 days of receipt. If you provided an email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive credit to the original form of payment. 

If you require any further assistance please contact us at 1-877-600-CAST (2278)